Privacy Policy

Welcome to LineLogicAI. This Privacy Policy describes how LineLogicAI ("we," "our," or "us") collects, uses, stores, and shares personal information when you visit our website (linelogicai.com), interact with our AI-powered voice agents (such as Remi and Paige), or use our front-office automation services. We respect your privacy and are committed to safeguarding the information entrusted to us by visitors, prospective clients, and callers.

We gather different categories of information depending on how you interact with our platform and website:

• Caller and Conversation Information: When individuals call businesses utilizing our AI voice technology and speak with agents like Remi or Paige, we collect voice audio, call transcripts, phone numbers, caller names (when provided), appointment preferences, inquiries, and other details shared during the call.
• Website and Form Data: When visitors fill out our "Book a Demo" or inquiry forms, we collect names, business email addresses, phone numbers, company names, and brief descriptions of company requirements.
• Technical and Usage Data: When you browse our website, our servers automatically record technical details such as your Internet Protocol (IP) address, browser type, operating system version, referring pages, and interaction timelines.
• Client Integration Data: When business clients connect their existing customer relationship management (CRM) systems, calendars, or messaging tools to our platform, data flows between our systems in accordance with client configuration settings.

We obtain personal information through several distinct channels:

• Direct Interactions: Information provided willingly by callers during conversations with our voice agents, or by prospective clients submitting information through website forms.
• Automated Technologies: Information gathered automatically through website cookies, web logs, and analytics tools as you navigate our pages.
• Authorized Business Partners: Information made accessible by our business clients who integrate our AI solutions into their communications infrastructure.

We utilize the collected information for specific operational and business purposes:

• Operating Voice Automation: Powering our 24/7 AI voice agents to answer inbound calls, schedule appointments, handle customer questions, and execute outbound follow-ups.
• Service Enhancement and Quality Assurance: Reviewing call recordings and transcripts to monitor agent performance, improve response accuracy, and train our underlying speech and language models.
• Client Communications: Responding to demo requests, sending SMS or email appointment confirmations, and delivering customer support.
• Analytics and Reporting: Providing our business clients with valuable metrics and dashboards regarding call volume, booking rates, and front-office performance.
• Security and Legal Compliance: Detecting fraudulent activities, maintaining platform integrity, enforcing our terms of service, and satisfying applicable legal obligations.

Conversations between callers and our AI voice agents may be recorded and transcribed to facilitate accurate appointment scheduling, quality control, and system improvement. Business clients who deploy our AI agents on their phone lines are solely responsible for providing adequate notice to callers and obtaining any consent required by applicable local laws regarding call recording.

We do not sell, rent, or lease personal information to third parties. We share information only under limited circumstances:

• Service Providers: Trusted third-party vendors and cloud infrastructure partners who assist us in hosting data, processing payments, delivering analytics, and managing communications.
• Third-Party AI Platform Providers (Voice AI Processing): Our voice AI agents (including Remi and Paige) rely on third-party AI platform providers to understand and respond to callers. When a caller interacts with Remi or Paige, conversation data such as audio recordings and/or transcripts may be processed through these third-party AI platforms as part of delivering the service (for example, to enable speech recognition, language understanding, and response generation). These third-party platforms maintain their own privacy policies and data handling practices that govern how they collect, use, and store information processed through their services. We encourage both business clients and callers to review those third-party privacy policies.
• Authorized Integrations: Transferring data to third-party software applications (such as CRMs and scheduling calendars) explicitly authorized and connected by our business clients.
• Legal Requirements: Disclosing information when required by subpoenas, court orders, or governmental regulations, or when necessary to protect our legal rights, property, or safety.

Our website employs cookies and similar tracking tools to support basic site functionality, analyze traffic patterns, and remember user preferences. Visitors can manage or disable cookies through their browser settings, though certain site features may function differently if cookies are disabled. Our website incorporates reCAPTCHA to protect against spam and abuse; your use of reCAPTCHA is governed by Google's Privacy Policy and Terms of Service.

We implement reasonable administrative, technical, and physical security safeguards designed to protect personal data from unauthorized access, alteration, disclosure, or destruction. However, no digital transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, resolve disputes, and comply with legal obligations. Retention periods vary depending on the data category and our contractual commitments with business clients.

Depending on your jurisdiction, you may hold certain rights regarding your personal information, including the right to request access, correction, deletion, or restriction of your data, or to object to specific types of processing. To exercise these rights, please contact us using the details below.

Our website may contain hyperlinks to external websites or services operated by third parties. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their respective privacy policies.

Our services are designed exclusively for business use and are not directed toward individuals under the age of eighteen. We do not knowingly collect personal information from children under 18.

We may update this Privacy Policy from time to time to reflect modifications in our practices or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: